domingo, 9 de marzo de 2008

Blogs y empresas, parte I: Conversación

¿Qué empresa/marca no debe tener -por ningún motivo- un weblog?

Por ningún motivo debe tener un weblog una empresa/marca que ofrece un producto/servicio malo, ajeno a la calidad y que, por ende, evita todo tipo de información capaz de encender una crisis comunicacional.

Esta empresa mediocre evitará la conversación, porque el diálogo probablemente se convertirá en una ensalada de críticas y alegatos de parte del cliente, que desviarán en monólogo.

Para nuestra suerte, empresas malas, de esta índole infernal, son muy pocas. Sin embargo, la gran mayoría -y más aún cuando se trata de empresas grandes- siempre corren riesgo de crisis comunicacionales. No hay empresa de la cual siempre se hable bien. Así, por ejemplo, como se escuchan maravillas de Disney o de Apple gracias a sus grandiosos departamentos de marketing, igual por aquí o por allá, ambas sufren críticas de parte de sus trabajadores o usuarios.

Pero ¿por qué temer a la conversación?

Hoy toda empresa está comunicacionalmente expuesta debido a que los usuarios tienen en su mano el poder de generar viralmente impresiones negativas respecto de experiencias trágicas relativas a un producto/servicio. Esto no tiene control.

Los clientes ya están conversando y compartiendo opiniones -querámoslo o no- respecto de su experiencia relacionada con nuestro producto/servicio.

Entonces la primera pregunta que cabe hacerse es ¿por qué no nos unimos a la conversación?

lunes, 3 de marzo de 2008

Advertising in Context: The Print Model

Advertising is all about context: Where will an ad be placed? What is the best way to access the most viewers? How will it capture viewers attention? Answering these questions is important to any advertise and marketing campaign. One should understand how their ad fits in media.

Lately, the advertising model is proving more complex. A great deal of this complexity concerns the newer media and maximizing it´s audience (for example, the mobile phone, see previous entry). The internet has always provided an interesting platform for advertising. Google has dominated the search engine with their industry leading system, while there are still corners where no functional model has yet to be realized (facebook, twitter, this blog, haha).

Yet, more complexity surfaces in the model itself. If you consider a general set advertising solutions: ad spaces in the exterior, commercials on TV and radio, and spaces in printed media, one could notice that these models all center around the context of the end product, or context of the media "vehicle" that brings these ads to the masses.

Now, some campaigns in the print model have diverted from just the end-product orientation noted above. The following is an example:

A typical pipe making company wishes to begin a marketing campaign to a national audience, which advertorial solution carries more weight?
  1. An independent advertisement in a national daily newspaper with a high circulation.
  2. An advertisement in a feature about the various sectors associated with piping (not only for water, but for oil, gas, etc). This report, when published, will be placed as a special advertising section within the same newspaper.
I believe the second option holds more inherent value. Though both solutions consider the context of the media vehicle (the national newspaper´s audience), the second solution further contextualizes the product itself, and articulates the role and position of the company within an informative feature, a Special Advertising Section.
''Special sections have always been around, but now they have gone on steroids,'' said Michael A. Clinton, executive vice president and chief marketing officer at Hearst Magazines. ''They have become much more complex and sophisticated.''

They are also less lucrative than regular advertising, leaving some in the industry wondering whether advertisers are being taught that an elaborate, custom editorial package is a better environment for their marketing messages than the magazine. (from David Carr´s article The Media Business: Advertising)
In printed media around the world, more of this is showing up everyday (see an example here). Leading media, such as the Financial Times and the International Herald Tribune, are developing their own "Special Reports" and picking upon the advertorial market.

Third party agencies are even getting into the picture, publishing their reports with The Economist, Forbes and Fortune, and they have some very strong business structures. Ad space is negotiated with the media, but because of the sheer volume of ad space that is negotiated, the prices are significantly discounted. Even with a nominal markup, these agencies end up charging their advertisers less for presence in a featured report than if they were to advertisement independently. Suddenly, people can gain exposure in the world´s leading media for less money. And with the right feature, these third party agencies may target any company. With such volume in business, what media wouldn´t want to work with them?

Though it isn´t without its pit-falls (obviously, it is a fine line between editorial and advertisement), it could be the best value in advertising today. One could call it a mini-revolution in the Advertising Print Model, perhaps it will serve the rest of the media world as an example, though the Internet and the Mobile Phone have a long way to catch up.

More...

domingo, 2 de marzo de 2008

A ordenar la casa

Más de un mes ha pasado y acá no se ha posteado nada. ¿Vacaciones? No, no estábamos de vacaciones...

¡Sólo buscando ideas! Hay tantos blogs y websites excelentes en la red que de repente no hace falta repetir y repetir lo que otros ya están diciendo. Por esto es que a veces pierde sentido postear en el blog si rápidamente ya se puede "comunicar" a través del micro o nano blogging (pueden seguir lo que leo y hago a través de Twitter).

Además aclarar que el fin de este blog es esencialmente académico y que con él buscamos mantenernos al día en la discusión de la evolución y la nueva forma de comunicar que causa Internet y las nuevas tecnologías.

¡Hay tantas cosas de las que hablar y de las cuales -acá al menos- aún no se ha hablado! Por ahora creo que empezaré tratando un tema que para unos es obvio y para otros es una nube: la relación entre blogs (o nueva comunicación) y empresas.

Vuelvo a ordenar la casa y espero que esto se ponga más entretenido y quizás sin sentido (como los silbidos de Andrew Bird en La misteriosa producción de huevos).